Director of Content @ Microsoft | Greater Seattle Area

I lead at the intersection of content strategy, AI, and enterprise technology, translating complex technical capabilities into compelling, self-serve, AI-enhanced content experiences that drive product adoption and reduce customer friction at scale.

At Microsoft, I lead a team of skilled content professionals responsible for the vision and execution of technical content for:

• 🤖 Generative AI products, such as Agent 365 and Copilot Studio
• ⚡ Low-code/pro-code enterprise solutions, such as Power Platform
• 📊 Enterprise SaaS CRM and ERP products, such as Dynamics 365

• 🌍 Directing high-performing, multi-regional teams across the US, Canada, Europe, and India
• 📚 Impacting millions of users through compelling documentation and training on Microsoft Learn
• 💰 Saving millions in support cost by optimizing self-serve content ecosystems and reducing support dependency
• 🤝 Cross-functional partnerships spanning Design, Engineering, Marketing, and Support teams to align product vision with user success